![]() If you attempt to work on this yourself, you will void your warranty, and you will be responsible for the cost of any parts needed. If you need help finding an authorized service center, let me know your ZIP code. Your best option is to contact an authorized Generac service facility to have this repaired under warranty. I pulled your serial number, and see that your unit is still under warranty until Jan. This is not what you are going to want to hear, but it is the best option. ![]() Now, with that out of the way, I can help you. You can contact Customer Service to have the charges for the phone call reversed, since the other person was not able to offer any help.They do have a satisfaction guarantee. I can help you with this, on this Q&A page, but I can not call, since someone else already did. I deal with these things on a daily basis. Unlike some others, I am not just a Google expert, searching for answers on the internet for you. I am actually a factory certified Generac technician.
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